IT Service Desk Operator Job Country Road Group Melbourne

posted by admin on January 1, 1970

Country Road Group Careers 2020 - Country Road Group need a new official to fill IT Service Desk Operator that will be placed in Melbourne.

Country Road Group Job Vacancies 2020

Description :

Your role as a IT Service Desk Operator will be responsible for resolving IT related issues, faced by employees in our stores. Supporting both David Jones and the , you will work in a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level. If you are a University student and/or recent graduate, or someone with experience in a similar role, we want to hear from you!

  • Note: This is a casual role working on weekends and public holidays to support our stores.

What does the role involve?

  • Deliver high quality and responsive customer service to all IT users
  • Problem solving technical issues and escalating issues when necessary
  • Open and close cases and document updates to case notes
  • Collaborate with your team and provide insights into opportunities for process improvement
  • Provide support on relevant projects when necessary

The Ideal Candidate will have:

  • Demonstrated experience in a role involving customer service
  • Excellent communication skills, both verbal and written
  • Strong understanding of Microsoft Office
  • Experience within Retail environment beneficial, but not essential
  • Current student and/or recent graduate of a relevant degree beneficial, but not essential

Why work for us?

  • A competitive hourly rate
  • Generous employee discounts across David Jones and
  • Access to or Employee Assistance Program for all employees
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

Want to know a bit more about us?

David Jones and the is Australasia’s largest department store and fashion retail group comprising of iconic brands such as David Jones, Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.


is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

prefers to manage all sourcing directly, please submit your applications to this role if you are interested. Please note introductions via agency will not be accepted.



If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :



Notes :
  • All applications will be treated confidentially.
  • Only candidates that meet the above qualification will be shortlisted.

If you are not interested in IT Service Desk Operator Melbourne December 2020 Country Road Group above, you can try to find your job by read related jobs from another company in Melbourne below.


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