IT Service Desk Operator Job David Jones Melbourne

posted by admin on January 1, 1970

David Jones Careers 2020 - David Jones give away a chance to apply IT Service Desk Operator that will be placed in Melbourne.

David Jones Jobs 2020

Description :
Job no: 527040
Work type: Casual
Location: MelbourneCBD & Inner
Categories: IT

Your role as a IT Service Desk Operator will be responsible for resolving IT related issues, faced by employees in our stores. Supporting both and the Country Road Group, you will work in a collaborative team to provide fast and effective services to a range of stakeholders, ensuring that our business can operate at an optimal level. If you are a University student and/or recent graduate, or someone with experience in a similar role, we want to hear from you!

  • Note: This is a casual role working on weekends and public holidays to support our stores.

What does the role involve?

  • Deliver high quality and responsive customer service to all IT users
  • Problem solving technical issues and escalating issues when necessary
  • Open and close cases and document updates to case notes
  • Collaborate with your team and provide insights into opportunities for process improvement
  • Provide support on relevant projects when necessary

The Ideal Candidate will have:

  • Demonstrated experience in a role involving customer service
  • Excellent communication skills, both verbal and written
  • Strong understanding of Microsoft Office
  • Experience within Retail environment beneficial, but not essential
  • Current student and/or recent graduate of a relevant degree beneficial, but not essential

Why work for us?

  • A competitive hourly rate
  • Generous employee discounts across and Country Road Group
  • Access to or Employee Assistance Program for all employees
  • Be a member of a company committed to sustainable practices
  • Ongoing training and development to pursue individual ambitions

Want to know a bit more about us?

and the Country Road Group is Australasia’s largest department store and fashion retail group comprising of iconic brands such as , Country Road, POLITIX, Trenery, Witchery and MIMCO. Part of Woolworths Holding (SA) our values include being Customer Obsessed, Collaborative, Inspirational, Responsible and Dedicated to Quality.

Country Road Group is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application to assist you through the recruitment process.

Advertised: 30 Oct 2020 AUS Eastern Daylight Time
Applications close: 08 Nov 2020 AUS Eastern Daylight Time



If you match the profile and are interested in this exiting career opportunity, please apply in confidence by filling online application form at :



Notes :
  • All applications will be treated confidentially.
  • Only short-listed candidates will be contacted.

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